WAYS TO GET HELP#
- Order questions: open the order page and tag @Aegis for an instant, clearly labelled AI answer, or message the other party in the order chat.
- Something wrong with a delivery: open a dispute from the order page before confirming.
- Account, payout, payment or legal questions: use the form below. You will receive a ticket reference by email.
- Grievances: choose "Grievance" in the form. Acknowledged within 24 hours, resolved within 15 days. The Grievance Officer's details are on the Grievance page.
WHAT TO INCLUDE#
Your username, the order reference (TX-…) or listing URL, and a clear description with screenshots if useful.
Write to us
You do not need an account to raise a grievance. We reply by email with a ticket reference.