FOR BUYERS#
- Pay only through the Platform. Anyone asking you to pay elsewhere is taking away your protection.
- Read the licence and delivery method before buying, and ask questions in the order chat.
- Test the product before confirming delivery. Confirming releases the payment.
- If something is wrong, open a dispute within the confirmation window instead of confirming.
- Leave honest feedback. Reviews must reflect your real experience of the product.
FOR SELLERS#
- Sell only what you own or are licensed to sell. Disclose third-party assets and AI assistance.
- Describe accurately: formats, versions, what is included and what is not, licence and support.
- Deliver on the Platform, within the stated time, and answer buyer questions within 2 business days.
- Never ask for contact or payment outside the Platform.
- Keep your verification, tax and payout details current.
IN THE COMMUNITY#
- Be respectful. No harassment, hate speech or spam.
- No off-platform deal requests, no soliciting payments, no sharing personal data.
- Tag @Aegis for a clearly labelled AI answer; it is not staff and cannot decide disputes.
REPORTING#
Report a listing from the listing page, a user from their profile, a message from the order chat, or infringement through the IP Policy. Reports are reviewed by Trust & Safety; false reports are themselves a violation.
ENFORCEMENT — THE STRIKE SYSTEM#
Serious violations — fraud, infringement, off-platform payment requests, prohibited items, harassment — skip the ladder and result in immediate removal. Every enforcement action is logged and can be appealed through the Grievance Officer within 30 days.
- 1First violation: written warning and, for sellers, correction of the listing.
- 2Second violation: temporary restriction on new listings or purchases and a payout hold on affected orders.
- 3Third violation: suspension pending review, then permanent closure.